The frame and most components ship in one box, while the wheels and accessories ship in a separate box. For international shipments, it can, admittedly, be more cost effective to order a bike without wheels.
While we have refined our packaging so that the bikes are very safe, not every scenario can be prevented. Therefore, every frame and bike is insured for its full purchase amount.
Your bike is fully assembled before shipment, and then boxed. This makes it easy to assemble your bike once you receive it. A 4, 5, and 6 mm Allen wrench is sufficient for assembling your bike. Some minor drivetrain adjustments may be necessary. We do recommend checking spoke tension on your handbuilt wheels, as well. We take precautions to stress relieve them before shipment, but some de-tensioning can be expected after your first couple rides.
For any assembly, adjustments, or tuning questions, please don't hesitate to give us a shout. We'll do our best to help you over the phone, or may recommend a visit to your local bike shop. In some cases we'll even pick up the tab for the local shop's work (up to $150).