Frequently Asked Questions


You can use one of our custom builders, give us a call (or shoot us an email), come into our retail shop, or work with one of our Outposts in your area to order your Guerrilla Gravity frame or complete bike.

We're here to help you get the setup that's right for your local trails and your budget, so don't hesitate to give us a shout with any questions on ordering, shipping, or anything else.

If you would like to recommend your local shop as a potential Outpost, please have them contact us to talk further,

Sure! We'll be happy to order you any color offered by Prismatic Powders (we recommend ordering some samples from Prismatic, they're free). Once you have your custom powder coat color picked out, we'll provide you a free mock-up that shows your color along with your desired decal and rim color. The custom color charge ($395), is based around a single coat powder, but we're happy to quote dual-coat options, as well.

We'll do what we can to source any component you like. Or if you have an idea on a personal touch for your Megatrail, we'll be happy to try to accommodate it.

Components from vendors we don't typically work with will be 15% off retail, as per the Rider Program discount.

While we offer many customization options on our build kits, rest assured that each build kit has many hours of thought behind it. We only spec and offer components we have tested and that pass our quality/performance criteria. If we test something and are not satisfied, we will not offer it.

Shipping & Warranty

Yes! We ship to most international countries. In most cases we are able to source a discounted shipping rate. For your local duties and taxes, we recommend doing a search to find out what to expect, as to avoid surprises.

We also work with a few international distributors. To see if we have a relationship with someone in your country, send us an email. If you would like to talk about becoming a distributor/importer for you country, we also welcome emails to talk further.

The frame and most components ship in one box, while the wheels and accessories ship in a separate box. For international shipments, it can, admittedly, be more cost effective to order a bike without wheels.

While we have refined our packaging so that the bikes are very safe, not every scenario can be prevented. Therefore, every frame and bike is insured for its full purchase amount.

Your bike is fully assembled before shipment, and then boxed. This makes it easy to assemble your bike once you receive it. A 4, 5, and 6 mm Allen wrench is sufficient for assembling your bike. Some minor drivetrain adjustments may be necessary. We do recommend checking spoke tension on your handbuilt wheels, as well. We take precautions to stress relieve them before shipment, but some de-tensioning can be expected after your first couple rides.

For any assembly, adjustments, or tuning questions, please don't hesitate to give us a shout. We'll do our best to help you over the phone, or may recommend a visit to your local bike shop. In some cases we'll even pick up the tab for the local shop's work (up to $150).

Yes. We offer a one-year warranty for manufacturer's defects, and a lifetime crash replacement on top of that. The one-year warranty covers any fabrication or design impurity that might get through our quality control measures. The lifetime crash replacement offers a discounted replacement for the lifetime of the frame. The discount will depend on the age of the frame, replacement necessary, and circumstance.

Please note that we strive to ensure our bikes are durable, something that you can pass down to your kids/little sisters/favorite beginner. Anything less than that is a disappointment. However, it is impossible to account for every rider type, style, and aspect of production. We stand behind our products and want to help make mountain biking more awesome for our current riders and future generations.

We do offer returns in the unlikely event that the bike was not what you anticipated. We just ask that you cover the return shipping of the like-new condition bike in order to process the refund. If the refund is due to what we deem an adjustment malfunction, we do require that the bike be taken to a local bike shop of our choosing (within a 30 minute drive of rider's address) before issuing a refund. We will cover up to $150 in adjustments when the bike is new for parts that were purchased from Guerrilla Gravity with the bike.


You are awesome, unfortunately we can't give you a free frame at this time, though. However, you can potentially earn a free frame, and more, through our BAMF (Brand Ambassador and Motivated Freeseller) program. If you have experience representing another brand, we would love to hear from you to talk further. We look to our BAMFs to help create new riders through facilitating demo rides, participating in local events, creating videos and pictures for the web and social media, and just generally spreading the good word.

If you're looking to gain some experience, we recommend using our Rider and Racer Programs to begin.

The riders and racers who are the most successful in helping spread the word will become eligible for a BAMF position, the most successful BAMFs will become eligible for an employment opportunity.

Does your event/team/organization make mountain biking more awesome? If so, we would definitely like to learn more about it.

Some good examples:

  • A grassroots race that encourages participation
  • A youth racing team that helps get more youths on mountain bikes
  • A trail building organization that maintains, builds, and advocates for a local trail network