FAQ

Ordering

You can use one of our custom builders, give us a call (or shoot us an email), come into our retail shop, or work with one of our Outposts in your area to order your Guerrilla Gravity frame or complete bike.

We're here to help you get the setup that's right for your local trails and your budget, so don't hesitate to give us a shout with any questions on ordering, shipping, or anything else.

If you would like to recommend your local shop as a potential Outpost, please have them contact us to talk further, Bikes@RideGG.com.

While we offer many customization options on our build kits, rest assured that each build kit has many hours of thought behind it. We only spec and offer components we have tested and that pass our quality/performance criteria. If we test something and are not satisfied, we will not offer it.

As long as your order has not shipped, yes. We are committed to getting you the exact right bike and are happy to make any requested changes so that you get the perfect bike.

Check out our Order Change Request page for info.


Shipping & Warranty

Yes! While we’re proud to build our bikes with our own hands in Colorado USA, we’re always excited to see international interest in Guerrilla Gravity. We ship to most international countries and work closely with a few international distributors around the world. Click here for more info.

The frame and most components ship in one box, while the wheels and accessories ship in a separate box. For international shipments, it can, admittedly, be more cost effective to order a bike without wheels.

While we have refined our packaging so that the bikes are very safe, not every scenario can be prevented. Therefore, every frame and bike is insured for its full purchase amount.

Your bike is fully assembled before shipment, and then boxed. This makes it easy to assemble your bike once you receive it. A 4, 5, and 6 mm Allen wrench is sufficient for assembling your bike. Some minor drivetrain adjustments may be necessary. We do recommend checking spoke tension on your handbuilt wheels, as well. We take precautions to stress relieve them before shipment, but some de-tensioning can be expected after your first couple rides.

For any assembly, adjustments, or tuning questions, please don't hesitate to give us a shout. We'll do our best to help you over the phone, or may recommend a visit to your local bike shop. In some cases we'll even pick up the tab for the local shop's work (up to $150).

Check out our full warranty page here.

For complete bikes and framesets, we do offer a "30-day satisfaction guarantee" that provides a refund for the full purchase price of the bike in the unlikely event that the bike was not what you anticipated. We just ask that you cover the return shipping of the like-new condition bike in order to process the refund. If the requested return is due to what we deem an adjustment malfunction, we do require that the bike be taken to a local bike shop of our choosing (within a 45 minute drive of rider's address) before issuing a refund. We will cover up to $150 in adjustments when the bike is new, for parts that were purchased from Guerrilla Gravity with the bike.

For any other non-bike item (accessories, components, apparel, etc) purchased from us, you may return them within 30 days in their new, unused condition for a full refund, less shipping. We ask that you cover return shipping costs or have it deducted from the refund amount.

For returns of any kind, please see our Order Change Request page.