Order Change Request

Need to make an order change?

Thanks for reaching out on your order! Guerrilla Gravity is committed to getting you the exact right bike, and we are happy to make changes to get the perfect build. 

Below are a few important notes about this form:

  1.  Timing: All order changes must be submitted within 72 hours of the initial order. 
  2. Order Updates: Because every GG bike is custom-built, change requests often impact the delivery timing of the bike due to the manual element to processing and resourcing new parts. GG is happy to cover the first change request at no cost, while each subsequent order change request form carries a $50 per instance fee.
  3. Refunds: Due to actual payment processing and restocking costs, order cancellations, refunds, and returns are subject to a 5% fee, deducted from the amount returned to you.
  4. The GG Satisfaction Guarantee: The Guarantee extends 30 days from the date of shipment.  We ask for a phone consultation to aid with setup and fit prior to proceeding with a return. To proceed with a return:
    • Ensure your bike is in new or as-new condition. Only bikes in New or As-New condition will be considered under the GG Satisfaction Guarantee.
    • Fill out this form below to request a Return Authorization Number. GG cannot consider or process returns that do not include the Return Authorization Number.
    • Package and ship the merchandise back to GG as detailed in the Return Authorization communication.
    • Upon successful receipt and inspection, GG will process your refund, less any shipping, handling, and duty costs incurred by GG, and less the 5% processing fee detailed in (2) above.

If you would like to proceed with a change, please fill out the form below. You will receive email confirmation within 72 hours.