redesign - FAQ

redesign - FAQ

Ordering

We want to give you the freedom to choose where you make your bike purchase. Check out the options...

Right here on our website!

    How to order from our website:

      1. Browse the build kits and options. Click Compare Builds to see a side-by-side comparison. 
      2. Select "View/Customize Build" to see all available options.
      3. Build your bike, add it to the cart, and complete payment.

      The GG Shredquarters

      Live in the Denver area or will be passing through? Swing by the Shredquarters!

      Your favorite local bike shop

      Learn more about our Shop Direct partnerships.

      International Ordering

      • To see all costs, please add your item/s to the cart and proceed to checkout.
      • Please note that our international ordering capabilities are in beta mode. Should you run into issues or have questions, please email us.
       

      We offer both Quick Ship and Custom build options. Quick Ship keeps the decisions to a minimum, while our Custom builds allow you to dial in your ride exactly as you'd like.

      If you would like custom or replacement decals please reach out to NL Designs or STIKRD.

       

      As long as your order has not shipped, yes. We are committed to getting you the exact right bike and are happy to make any requested changes so that you get the perfect bike.

      Check out our Order Change Request page for info.


      Shipping & Warranty

       

      Yes! While we’re proud to build our bikes with our own hands in Colorado USA, we’re always excited to see international interest in Guerrilla Gravity. We ship to most international countries. If not automatically selected, select your country in the top right corner to shop in your native currency. 

       

      The frame and most components ship in one box, while the wheels and accessories ship in a separate box.

      Your bike is fully assembled before shipment, and then boxed. This makes it easy to assemble your bike once you receive it. A 4, 5, and 6 mm Allen wrench is sufficient for assembling your bike. Some minor drivetrain adjustments may be necessary. 

      For any assembly, adjustments, or tuning questions, please don't hesitate to give us a shout. We'll do our best to help you over the phone, or may recommend a visit to your local bike shop. In some cases we'll even pick up the tab for the local shop's work (up to $150).

       

      Check out our full warranty page here.

       

      At GG, riders come first. That’s why we offer a 30 Day Test Ride so you can get a feel for your new bike. Our Rider Support Team is here to help get your fit dialed. As riders themselves, they know how to get things optimized for body size, riding style, and local terrain. If you have questions regarding fit, build, or anything else just drop us a line. We’re available via phone, chat, or email. If the bike isn’t right for you, we’ll get you taken care of. Also, if anything on your bike needs adjusting, we’ve got you covered. Just take it to your favorite local bike shop, and we’ll handle the cost*. Or if you live in the area, bring it by the Shredquarters and we’ll help you out. The bottom line is that we build our bikes for riders, which means we’ll do what we can to ensure complete satisfaction.

      For returns of any kind, please review and fill out the Return Request form.

      *We will cover any adjustment up to $150 within the first 30 days of riding