The Lifetime Frame Support Program
We want you to know that we strive to build bikes that are durable and long-lasting, something that you can pass down to your kids/little sisters/favorite beginner. Anything less than that is a disappointment. Also note that the wide range of experiences and environments that mountain bikes encounter makes it impossible to account for every rider type, style, and aspect of misuse and misfortune. For this reason we feel it is misleading to offer a warranty similar to the ones found throughout the industry, which are chock-full of ifs, ands, and buts.
Manufacturing defects typically reveal themselves within a year of ownership. Should a failure occur because of one of these we will act expediently to get the rider a replacement. Because of science, mountain bike frames and products do have a usable lifespan. But we know a broken frame never makes for a good day, so for this reason we will provide discounted replacements for the lifetime of the frame. The discount will depend on the age of the frame, replacement necessary, and circumstance. Frames painted or powder coated outside of GG's system will not be eligible for the Lifetime Frame Support.
In order to take advantage of the Lifetime Frame Support program, you will need to provide proof of purchase. If you purchased directly through GG, please provide us the Order # and date in your description of the issue below.
To receive a replacement, the rider is responsible for the cost of shipping in both directions and associated duties for the frame or component in question.
We are not responsible for any component failures attached to the bike, but we will help connect you with the proper manufacturer to rectify the issue. We do make an attempt to only provide components we are confident in, but failures do happen. We keep a log of failures and are interested to hear about your experiences, even if you've handled it elsewhere.
File a Rider Support Request
Please fill out and submit the form below and hopefully we can get you riding again super fast!