FAQ

Ordering

Where can I buy your bikes?

We want to give you the freedom to choose where you make your bike purchase. Check out the options...

Right here on our website!

How to order from our website:

Browse the build kits and options. Click Compare Bikes to see a side-by-side breakdown of each model. Select "View/Customize Build" to see all available options. Choose your favorite components, add it to the cart, and complete payment.

Do i Have to customize my bike?

Nope! We make sure that each build has a dialed spec by default. So feel free to pick your size, color, and get ready for New Bike Day.

But as avid mountain bikers ourselves, we know many among us are pretty selective about the build kits we put on our bikes. You can keep the decisions to a minimum with our standard Ride, Rally, and Race builds, or go wild with the Frameset & Custom builders to dial in your ride exactly as you'd like.

If you would like custom or replacement decals please reach out to NL Designs or STIKRD.

Do you offer financing?

We offer financing through Shop Pay Installments and PayPal. Shop Pay Installments allows you to pay on your own time* with no hidden fees (Only debit cards can be used to pay in installments).

PayPal offers 0% financing for 6 months.

*Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Shipping & Warranty

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How do you package the bikes?

The frame and most components ship in one box, while the wheels and accessories ship in a separate box.

Your bike is fully assembled before shipment, and then boxed. This makes it easy to assemble your bike once you receive it. A 4, 5, and 6 mm Allen wrench is sufficient for assembling your bike. Some minor drivetrain adjustments may be necessary. 

Do you ship internationally?

At this time we work with distributors in Mexico and a few shops in Canada. See our Dealer Locator for more info

Do you offer a warranty?

Our warranty policy is designed to keep you on the trail, and out of the shop. For more info check out our full warranty page here.