With our Revved Carbon technology, a durable powder-coat finish, and our domestic manufacturing processes our bikes are built to last. But we know that sometimes things happen. That’s why we will cover any defects in materials, craftsmanship, or manufacturing for the lifetime of your frame and GG manufactured components. The warranty does not cover any damage caused by wear and tear, neglect, riding the bike outside of its intended use, intentional destruction, or crashes. Frames painted or powder coated outside of GG's system are not eligible for the Lifetime Frame Warranty.
To submit a warranty request, please fill out the form below. You must be the original owner of the bike. You will need to provide proof of purchase and send the item back to us with a provided shipping label. If you are local, you can drop it off at the shop. Once your claim is submitted we will review it and be in touch as soon as possible.
Our bikes are built tough, but sometimes the trail can be tougher. In the event of a crash or non-warranty situation, we will do our best to offer replacement parts at a compelling discount. The same terms as above apply to be eligible for a crash replacement. You will be responsible for shipping costs for getting the new part to you.
We outfit our bikes with components we have confidence in, but sometimes things malfunction. The component manufacturer is responsible for any component failures, but we are happy to help facilitate a warranty with the manufacturer. We are always looking for feedback on components, so we can ensure we’re putting the best in the industry on our bikes. Feel free to share your experience with us at Bikes@RideGG.com, even if you’ve handled it elsewhere.
FILE A RIDER SUPPORT REQUEST
Please fill out and submit the form below and hopefully we can get you riding again super fast!